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General terms and conditions of eMead.shop

These terms and conditions set out, among other things, the rules for entering into a contract of sale through our shop, and contain important information about the seller, the shop and the consumer's rights.


§ 1 Terms

§ 2 Contact with the seller

§ 3 Technical requirements

§ 4 Purchases in the shop

§ 5 Payment

§ 6 Order processing

§ 7 Right of withdrawal

§ 8 Exceptions to the right of withdrawal

§ 9 Complaints

§ 10 Personal details

§ 11 Concerns

§ 12 Provisions for purchasers who are not consumers

§ 13 Provisions for access data

§ 1 Terms

- Working days - days from Monday to Friday excluding public holidays.

- Account - free business function (electronic service) regulated by a separate order, with which the Buyer can open his individual account in the shop.

- Consumer - a consumer within the meaning of the Civil Code.

- Purchaser - any legal entity purchasing in the Shop.

- Terms and conditions - present order

- Shop - online shop eMead.shop run by the Seller at the address https://emead.shop

- Seller - Ami Honey Sp. z o. o., with its registered office in Warsaw (postcode 03-946), Brazylijskastraβe 16B/2. The company is registered in the District Court of the Capital City of Warsaw, in the XIV Economic Division KRS No. KRS 0000266660, trade identification number 140703894, tax identification number 1132641423. Sold through its shop located in the locality Okonek (Kolejowa 75, postcode 64-965).

- Bank account no. 30 1160 2202 0000 8138 4913

§ 2 Contact with the seller

1. postal address:

Magazyn Główny PitneMiody.pl
Al. Prymasa Tysiąclecia 60/62
01-424 Warsaw, Poland

2. e-mail address: contact@emead.shop

3. telephone number: +48 504 00 20 54, +48 22 654 22 22

4. address for returning the goods (in case of withdrawal from the contract):

Magazyn Główny PitneMiody.pl
Al. Prymasa Tysiąclecia 60/62
01-424 Warsaw, Poland

5. address for sending the claimed goods:

Magazyn Główny PitneMiody.pl
Al. Prymasa Tysiąclecia 60/62
01-424 Warsaw, Poland

§ 3. technical requirements

1. for the proper functioning of the shop are required:

a) a device with internet access

b) Internet browser for JavaScript and cookies

2. an e-mail account is necessary to place orders in the shop, except for the conditions specified in point 1.

§ 4 Purchases in the shop

1. the prices of the goods displayed in the shop are the total prices of the goods, including VAT. 2. the seller draws the customer's attention to the fact that the prices of the goods in the shop are not inclusive of VAT.

2. the seller draws attention to the fact that the total price consists of: the price of the goods and, if applicable, the delivery costs.

3. a selected good should be placed in the shopping cart.

4. then the buyer selects available options in the shop: the method of delivery of goods, the method of payment and still gives indispensable information on the implementation of the order.

5. the order is placed by confirming its content and after the buyer accepts general terms and conditions.

6. placing the order also means that the buyer and the seller conclude a purchase contract.

7. the seller provides the buyer with a confirmation of the contract on a durable medium at the latest upon delivery of the goods.

8. the buyer can register in the shop, i.e. open an account. In order to make a purchase in the shop, the buyer must register in the shop, i.e. open an account.

§ 5. Payment

The placed order can be paid according to the buyer's choice:

1. by bank transfer to the seller's bank account.

2. via a payment platform:

a) tpay.com

b) PayPal.com

3. you can pay cash when you pick up the goods yourself.

4. if the buyer pays in advance, he/she should pay for the order within 14 working days from placing the order.

5. if the buyer buys in the shop, he/she accepts the use of electronic invoices from the seller. The buyer has the right to withdraw his consent.

§ 6 Order processing

1. the seller is obliged to deliver goods without damage.

2. the term of settlement is stated in the transaction.

3. if the buyer pays in advance, the seller starts to execute the order after payment.

4. buyer can collect the goods himself or a third party named by him.

a) in the stationary shop: Kolejowastrβe 75, 64-965 Okonek, during opening hours.

b) in Warsaw at Jagiellońskastrβe 78/P13, from Monday to Friday, from 9 am to 5 pm.

5. if the Buyer chooses the option of receiving the goods in accordance with paragraph 4, he/she may collect the goods on the implementation date specified in the order. In case of delivery of the goods - on the implementation date specified by the seller. 

6. if the buyer orders alcoholic goods:

(a) The contract of sale may only be concluded between the seller and the customer, who is not a person referred to in section 15(1) of the Act of 26.10.1982 on Education in Sobriety and Counteracting Alcoholism (Journal of Laws 1982 No. 35 para. 230 with amendments) (Selling and serving alcoholic beverages are prohibited:

i. Persons whose behaviour shows that they are in a drunken state;

ii. Persons who are under 18,

iii. on credit or as security).

b) In the event of doubt as to the age of majority of the customer, the seller or person selling alcoholic goods may require an identity card showing the established age of the customer.

c) If the purchaser confirms the order, he/she shall provide a statement that he/she is responsible for the purchase and collection of alcoholic beverages from a person of legal age.

d) The place of conclusion and fulfilment is always the shop at Kolejowastraβe 75 in Okonek (postcode 64-965). Sales effect follows the buyer in some way in letter e) or f) at the moment of delivery of goods.

e) According to letter d) the ordered goods are handed over by the Buyer or a third party appointed by him/her in the place of conclusion. In case of using the service by proxy, a different regulation applies.

f) If the buyer chooses the option of delivery of goods to the address indicated in paragraph 4 letter b), the goods will always be delivered to the buyer by the seller at the moment of delivery of the goods by a representative of the delivery service in the shop mentioned in letter d). If the buyer chooses the option of delivery of goods through the delivery service, he simultaneously declares that he authorises the above-mentioned delivery service to collect the goods on his behalf and to deliver them to the place indicated by the buyer.

7. in case of ordering alcoholic goods for own use in the sense of own business, the buyer declares that he does not resell the ordered goods - according to legal requirements such order may not be executed in retail business.

§ 7 Right of withdrawal

1. the consumer is entitled to withdraw from a contract concluded with the seller through the intermediation of the transaction, subject to the provisions, within 14 days without giving a reason.

(a) The period of withdrawal from the contract shall expire 14 days

from the day on which the consumer took possession of the goods or from the day on which another person appointed by the buyer and not the bearer took possession of the goods;

(b) from the day on which the consumer took possession of the last good or from the day on which another person appointed by the buyer and not the carrier took possession of the last good, if the contract of sale concerns many goods which are delivered separately. 2.

2) If the consumer wishes to exercise the right to withdraw from the contract, he must inform the seller of his decision by means of a single notice of withdrawal (as specified in § 2 of the terms and conditions) - for example, the letter by post or by e-mail.

3. the consumer has the possibility to use a sample form for withdrawal from the contract, which can be found at the end of the terms and conditions. However, it is not mandatory.

4. in order to comply with the withdrawal period, it is sufficient for the buyer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


5. if the consumer withdraws from this contract, the seller must reimburse the consumer for all payments received from the consumer, including delivery costs (with the exception of additional costs resulting from the fact that the buyer has chosen a type of delivery other than the cheapest standard delivery offered by the shop), without undue delay and at the latest within fourteen days from the day on which the seller received notification of the consumer's withdrawal from this contract. 

6. For this repayment, the Seller shall use the same means of payment that the Buyer used for the original transaction, unless expressly agreed otherwise with the Buyer; in no case shall the Buyer be charged any fees for this repayment.

7. The seller may refuse repayment until it has received the goods back or until the buyer has provided proof that it has returned the goods, whichever is the earlier.

8. The Buyer shall return or hand over the goods to the Seller without undue delay and in any case no later than within fourteen days from the day on which the Buyer notifies the Seller of the revocation of this contract. The address for the return: Dąbrowieckastraβe 27B, 03-932 Warsaw. The deadline is met if the buyer sends the goods before the expiry of the deadline of fourteen days.

9. The consumer shall bear the costs of returning the goods. 10.

10. The buyer shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.

11. If the goods cannot be returned by post because of their nature, the consumer shall bear the direct costs of returning the goods. The buyer will be informed of the estimated costs by the seller in the description of the goods in the shop when the order is placed.

§ 8 Exceptions to the right of withdrawal

1 The consumer has no right to withdraw from the contract if:

(a) the goods ordered are a finished product, have been manufactured according to the consumer's wishes or serve the consumer's individual needs.

b) the ordered goods deteriorate quickly or the best-before date is short.

c) the ordered goods are delivered in sealed packaging, which may not be returned after unpacking due to health protection, in case the goods were unpacked after delivery.

d) the ordered goods have been inseparably combined with other items after delivery due to their nature.

§ 9 Complaints

1) If goods have been delivered with obvious damage, the buyer has legal rights to complain about damaged goods on the basis of the provisions of the Code, a guarantee or a warranty, if such has been provided.

In the case of a warranty, the buyer may, in accordance with the rules and time limits laid down in the Code:

a) apply for a price reduction;

b) in case of substantial damage - to cancel a purchase agreement;

c) exchange damaged goods for goods without damage.

3. complaints and claims are accepted in accordance with the warranty at the postal or e-mail address specified in § 2 of the Terms and Conditions.

4. if it is necessary to deliver the claimed goods to the Seller in order to investigate the complaint, the Buyer is obliged to deliver the goods and bear the costs (Dąbrowieckastraβe 27B, 03-932 Warsaw).

5. complaints about the functioning of the shop shall be accepted by e-mail (e-mail address in § 2 of the Terms and Conditions).

6. the complaint will be examined by the Seller within 14 days.

§ 10 Personal data

1. the seller is the responsible party for data processing on this website and during the use of the shop.

2. the personal data of the buyer will be processed in accordance with the purchase agreement and in order to implement the purchase agreement, in accordance with the provisions of the General Regulation of the European Parliament and of the Council of the European Union on the protection of personal data (RODO). Detailed information on the processing of data by the seller can be found in the privacy policy of the shop.

§ 11 Concerns

1. the buyer is forbidden to send legally prohibited content.

2. each order in the shop is a separate purchase contract and requires separate acceptance of the terms and conditions. The purchase agreement is for a limited period of time and for the purpose of fulfilling the order. 

3. this contract is subject to polish law. However, the choice of a foreign law does not deprive the consumers concluding this contract of the rights applicable in the country of their permanent residence.

4. none of the provisions of the terms and conditions shall exclude or in any way limit the rights of the consumer arising from legal provisions (Polish jurisdiction).

§ 12 Provisions for buyers who are not consumers

1. the right of withdrawal from the distance contract is not available to a legal entity that is not a consumer.

2) The Seller's total liability under the warranty to the Buyer who is not a consumer is limited to the amount of the order placed by the Buyer.

3) The Seller's total liability under the warranty to the Buyer who is not a consumer is limited to the period of up to one year from the delivery of the goods to the Buyer.

4. in case of possible litigation against the buyer who is not a consumer, the competent court is the court competent for the seller's registered office.

§ 13 Provisions for access data

1. We collect information related to the use of the service and IP addresses of users after analyzing access data.

2. We need the following information when assessing problems with server work, analyzing security failures and managing the website. IP address is used for statistical purposes, i.e. to collect and analyze the demographic information of people visiting our website (e.g. information about the region from which a connection was made). On the basis of information obtained in this way, general statistical compilations are made in special cases, which are made known to the third parties working with us. They usually include information about the audience rating of the website. However, the present compilations do not contain any data that could enable the identification (identity) of a user.

3. We inform that we may be obliged to disclose information about the IP number of a given user if required by the authorized state bodies in connection with the related ancestors - according to the applicable legal rights.

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